Dos and Don’ts of Onboarding New Patients: How to Avoid Driving Away Your Newest Customers
Onboarding new patients are essential for any medical practice. However, it’s important to avoid doing things that might drive patients away. In this blog post, we will discuss some dos and don’ts of onboarding new patients. We’ll also provide some statistics on how poor onboarding can hurt your business. If you’re looking to improve your onboarding process, be sure to read this post!
One of the most important things to do when onboarding new patients are to make sure they understand what your practice offers. This means providing clear and concise information about your services, policies, and procedures. You should also avoid overwhelming patients with too much information at once. Instead, provide them with a few key points that they can easily remember.
It’s also important to avoid onboarding patients who are not a good fit for your practice. This can happen if you accept patients who do not have insurance or if you try to upsell them on services they don’t need. Not only will this frustrate your patients, but it will also waste your time and resources. To avoid this, be clear about who your ideal patient is and only onboard those who fit that criterion.
Finally, you should make sure to follow up with patients after they’ve been onboarded. This helps to ensure that they’re happy with your service and that they understand how to use your practice’s systems. It also allows you to address any concerns they may have.
Onboarding new patients don’t have to be difficult. By following these tips, you can ensure that your patients are happy and that your onboarding process is efficient and effective. If you’re looking for more help, we offer a variety of onboarding services that can assist you in onboarding your new patients. Contact me today to learn more!
About Michelle Roberts
President of Novus - Be Known, Inc.
