Coughlin Counseling

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Novus - Be Known, Inc.
400 Culver Parkway
Rochester, NY 14609
315-269-7732

Certified WBE #63416
NYS Women-Owned Certified

Last Blog Entry

Waiting Room Ideas to Improve Patient Experience

Before we jump in, let’s take the time to define patient experience. Patient experience is the total experience you provide your customer.

Jul 08, 2021

Impact of Brand Voice in a Healthcare Setting

What is the ideal brand voice? Does such a thing exist? How does it function in a healthcare setting? When working with a private practice recently, a major opportunity we addressed early on was how to ensure unity of the brand’s voice and tone.

Jul 08, 2021

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